Aires Colombia - A bad tasting air carrier
June
28th 2010. If you travel by plane with the company Aires
Colombia, get prepared and don’t expect to receive a
quality service because too many problems concerning the
customer’s service are present.
We understand that a small problem can occur in life
concerning a service, but when it’s many, then it’s
evident that the management is deficient and that the
values of a company are disorganized. In fact, we buy two
plane tickets by Internet from Bogotá to Cartagena for
June 21st. We try Aires Colombia for the first time which
has fees 10% cheaper even if we had negative comments
about this business.
PROBLEM 1
Entering the plane, a Boeing 737-700, the air hostess tells us
that our seats are taken (23A-23B), so I ask her why. He tells
us he proceeds so because the plane changed… but the truth, the
plane is the same, so a first lie comes from him. I ask those
who took are seats why they’re sitting there, they then tell me
that the air hostess told them to change place (25A-25B) with 3
young teens (which later in Cartagena, I see with friends of
Aires, so favour treatments for family or friends) pretending a
plane changing (which was totally false).
PROBLEM 2
Many people will therefore be bothered to accommodate 3 friends
instead of waiting at the end to accommodate the 3 friends… but
no, the air hostess, with no intelligence, prefers creating
problems to ten or so people to satisfy his personal interests
and not the interests of Aires which are the customers and their
image. Worst, he asks the people to collaborate, which is a
stupid decision because it’s for his own personal interest.
PROBLEM 3
The flight lasts about 1h10 and after 45 minutes of flight, they
start passing the drinks, but nothing is free for this first
service. About 10 minutes later, so during the planes descent, a
second service starts to offer free drinks, but since the
descent has started, they have to stop. Do you understand, they
try to sell and not give and they have as excuse that the plane
is descending in order to stop…?
PROBLEM 4
We recover our seat-cases in Cartagena and we observe that one
is completely demolished and good for the garbage. We ask
ourselves how we could demolish one like this.
PROBLEM 5
Exiting the baggage claiming zone, we put ourselves in line
because an Aires employee makes a baggage control to check if
everyone has the right one. But, we see at least 30 people
passing behind the clerk without asking them their coupons and
seat-cases, what surprises me is the big attitude of Colombians
not doing the line and the clerk’s attitude not asking them
their baggage proofs.
PROBLEM 6
Arriving at the employee, I ask him why he lets so many people
without asking them their proofs, so he doesn’t answer and turns
his back to me, so I answer him to give a reason concerning the
customer’s service which is awful.
PROBLEM 7
We directly head to the Aires counter to deposit a complaint
concerning our demolished seat-case and the Aires clerk that
doesn’t want to listen and then I tell him that I will publish
this in order for people to see their behaviour and the bad
customer’s service of Aires. We head to the airport responsible
to explain him our problem and our reclamation with Aires.
PROBLEM 8
The airport person comes with us to the Aires counter and then
we start observing 4 Aires people trying to pass their
responsibility to others justifying their lack of attention at
customers. A person asks us to fill a complaint and reclamation
document and tell him that there isn’t any control number on the
document, so no complaint management exists from Aires and they
completely don’t give a thing about people.
PROBLEM 9
After more than a week, we haven’t receive anything from Aires
in order to solve their problem, which confirms their lack of
customer service and one of the reasons why we suggest you not
to use this carrier inefficient in their customer service.
Evidently, we have redacted this article in 3 languages in order
for millions of people to see trough our popular Websites and
therefore show facts about a business with stupid values and
also allow people to make good decisions for their interests.
SOLUTION
In order saving a couple of dollars, we made the error of taking
Aires (in order getting to know the business) and since we have
always got an excellent service with Avianca and AeroRepublica,
we’ll continue taking their planes and never in life take the
ones of the Aires business.