Booking, change and cancellation

 

BOOKING PROCESS

When you want to know more about our tours, our transport or our company using our form, we will respond in less than 24 hours to your requests.

When your deposit or payment is received, we send you by email, your voucher) the same day to confirm your tour or transportation.

This voucher contains in detail all the information relating to your tour or transportation as well as the information and contact details of the person in charge of the service in Cartagena.

Please keep in your phone or print your voucher and present it to the driver during your tour or transportation, as this ticket is your proof of purchase.

If a final payment must be paid, then you must give it to the driver at the start of your tour or transportation.

DATE CHANGING

Once your reservation is confirmed, you will receive a voucher with all the information about your tour or transportation, including local contact details, which you can contact if you have any questions or need to change the date.

We will do our best to accommodate your request change free of charge.

 

CANCELLATION

You may cancel your booking in accordance with certain provisions that do not cause harm to you or to us.

Full refund, if the cancellation occurs more than 5 days before the date of service.

If your claim is less than 5 days before the date of service, we will evaluate your request to ensure that we have no serious prejudice as a loss of customers or expenses incurred by the booking.

 

TERMS AND CONDITIONS

Your purchase does not guarantee a booking confirmation.

Prices may vary according to availability.

We reserve the right to make a price adjustment without notice.

 

 

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